Return Policy

RETURN

Our policy is for 14 days. If 14 days have passed since you received your item, unfortunately we cannot offer you a refund or exchange.

1. EXCHANGE

1.1 TERMS AND CONDITIONS FOR BENEFITING FROM AN EXCHANGE

  • Your request for a product exchange must be made within 14 days of the delivery date of your package.
  • My Flower Days is subject to strict European consumer protection laws regarding hygiene in the menstrual wear and textile sector. These laws are designed to protect consumers from communicable diseases and infections.
    Therefore, we cannot offer you an exchange if the transparent plastic packaging in which each product is contained has been opened or half-opened.
  • We cannot offer you an exchange if the product is not returned in its original packaging and has been opened. The packaging must contain, the products in their unopened packaging containing each individual pair of panties, the zip bag and the thank you card.
  • You can only exchange your product for the same product in a different size and not for a different variant.
  • Your product is damaged or defective due to the shipping service. Please note that you must send us proof of delivery when requesting an exchange by email so that we can exchange your product.

1.2 INSTRUCTIONS FOR AN EXCHANGE

Step 1: Contact us directly at the following email address: contact@myflowerdays.com.
Your email must contain:

  • Your order confirmation
  • Your order number
  • Your first and last name
  • The new size of the product you want to exchange
  • (If you are exchanging a product due to a damaged and defective product: please include a clear photo of your defective product).

Step 2: You will receive an email with the next steps, including the address to which you must return your product.
If you do not receive an email from us, please check your spam or junk mailbox before contacting us again.

Step 3: Send us the package to the address stated in the e-mail you receive in step 2.

Your package must contain:

  • All items related to your order
  • The name and surname used with your purchase
  • The order number
  • The new size of the product you want to exchange

Please note: My Flower Days does not cover the costs of return shipments (see point 4 below).

Step 4: Once we have received and identified your package, we will immediately ship your new, exchanged product.

1.3 DELAYED OR MISSING EXCHANGE

If you have not yet received your exchanged product, please first check the delivery status of your product using the tracking code that came with your order and starts with "CJ".

You can check the status of your order with your tracking code on our Track Your Order page.

Please contact us directly at contact@myflowerdays.com.

2. REFUNDS

2.1 REFUND TERMS

  • Your request for a product refund must be made within 14 days of the delivery date of your package.
  • My Flower Days is subject to strict European consumer protection laws regarding hygiene in the menstrual wear and textile sector. These laws are designed to protect consumers from communicable diseases and infections.
    That is why we unfortunately cannot refund you if the transparent plastic packaging in which each product is contained has been opened or half-opened.
  • We cannot refund you if the product is not returned in its original packaging and has been opened. The packaging must contain, the products in their unopened packaging containing each individual pair of panties, the zip bag and the thank you card.
  • If your product is defective or damaged, you can get an exchange (see point 1).
  • Your product never arrived and our logistics service indicates that the package never arrived at its destination.

2.2 REFUND INSTRUCTIONS

Step 1: Contact us directly at the following email address: contact@myflowerdays.com.
Your email must contain:

  • Your order confirmation
  • Your order number
  • Your first and last name
  • (If you are exchanging because of a damaged and defective product: please enclose a clear photo of your defective product)

Step 2: You will receive an email with the next steps, including the address to return your product to.
If you do not receive an email from us, please check your spam or junk mailbox before contacting us again.

Step 3: Send the package to the address in the email you received in step 2.
Your package must contain:

  • All items related to your order.
  • The first and last name used at the time of purchase
  • The order number

Please note: My Flower Days does not cover the costs of return shipments (see point 4 below).

Step 4: Once we have received and identified your package, we will immediately refund your purchase.

2.3 REFUND INSTRUCTIONS

If you haven't received a refund yet, please check your bank account first.

Then contact your credit card company. It may take some time for your refund to be officially issued.

Then contact your bank. It often takes some time for a refund to be posted.

If you have done all this and still have not received a refund, please contact us at contact@myflowerdays.com.

3. SALE ITEMS

My Flower Days is bound by strict underwear hygiene regulations, in addition to global health regulations. These rules have been put in place to protect our community from infectious diseases.

For this reason we cannot give refunds on sold out items.
However, we can offer you an exchange of size or of another product at the same price as the originally purchased product (see point 1).

My Flower Days always strives to provide our customers with the best possible experience, despite the strict regulations that we must adhere to.

4. SHIPPING

The shipping costs for returning your item are for your account. Shipping costs are non-refundable. If you receive a refund for return shipping costs, they will be deducted from your refund.

Depending on where you live, the time it takes to get your returned item to our logistics department may vary.

If you are shipping an item or package over $75.00, you must use a trackable shipping service or purchase shipping insurance at your expense. We cannot guarantee that we will receive your returned item.

5. TAXES, VAT AND CUSTOMS FEES

Unfortunately, our prices do not include local taxes, VAT, customs or shipping costs. This means that you may have to pay a fee to have your My Flower Days shipment delivered to you. This can happen, for example, when your total order exceeds €150.00 (https://ec.europa.eu/taxation_customs/business/vat/modernising-vat-cross-border-ecommerce_en).

Please check all charges before purchasing as you will be required to pay any local taxes, VAT, customs or shipping charges upon arrival of your order.

My Flower Days does not cover these costs and we cannot refund you if you change your mind.