Privacy Policy
Our policy to protect your personal data allows us to establish a relationship of trust between you and our services so that we can provide you with a positive experience in a completely transparent manner.
With this policy we are able to take into account your wishes and meet your expectations.
To respect your trust, we, Discovery Digitals, guarantee the respect of your personal data as well as the confidentiality of our customers (hereinafter "your data").
To guarantee you full transparency and ensure the safe use of our website https://www.myflowerdays.com/ in all its available versions and related applications (hereinafter the "My Flower Days Site"), we indicate how we process your data so that our services are always in line with your rights. In this way we guarantee both security and privacy and the non-alteration of your privacy and data, on all our platforms.
Our policy and we ensure that all necessary precautions are taken to protect all of your data and safeguard it from disclosure, loss or tampering. That is why we provide you with all the elements that make it easy for you to understand how you process your data. This data is not kept longer than necessary for administration and processing. You can of course view and change your details at any time, as they are available in your personal zones on the My Flower Days website.
To this end, we strive to take all necessary precautions to comply with applicable data protection laws.
Through this policy for the protection of your personal data, Discovery Digitals, signed here, undertakes to comply with the essential principles of the European General Regulation and the French Data Protection Act by providing you with information on the existence and modalities of the data processing applied here (section 3), the rights you have in relation to your data and the application of these rights by us (sections 6 and 10). You will also be provided with information about any transfer to a third country or recipients, as well as the retention period of the collected data (section 5) and security measures (section 9).
1. WHO ARE YOU?
When we refer to "you" in this Personal Data Protection Policy, it is only because it relates directly to you and concerns you as a customer of Discovery Digitals, if you have placed an order on the My Flower Days website, if you have created a customer account but have not ordered any products or services. or if you are a visitor who visits the My Flower Days website without having created a customer account or placed an order.
2. WHO ARE WE?
Discovery Digitals is an independent company, located at 12 Rue Tramasure in Silly.
Discovery Digitals publishes the My Flower Days site and, in that capacity as controller, carries out various processing operations on your data.
3. FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?
3.1. WHEN DO WE COLLECT YOUR PERSONAL DATA?
Your personal data is probably collected when you visit the My Flower Days website using cookies, create a customer account on the My Flower Days website, order one of our products or services or agree to become a member of our newsletters (SMS, emails ).
Your personal data is used to optimize your browsing experience on the My Flower Days website and to provide you with a more personalized experience. We can process your orders in the best possible way, make payments available multiple times, prevent fraud, make necessary refunds and manage your customer reviews.
3.2. YOUR VISIT TO THE MY FLOWER DAYS WEBSITE
To enable you to surf the My Flower Days website, we process your data with your consent, which is the legal basis for this.
3.3. PROCESSING YOUR ORDERS
We use your data to process and handle your orders.
We use them for the management of the brokerage, customer relations (and this via social networks), our customer service and distance sales, our actions related to marketing management and commercial prospecting for the My Flower Days site, as well as for the management, the delivery and transportation of orders.
The performance of the contract between the two parties (you and us) is the legal basis for processing this data.
Discovery Digitals' legal obligation is the legal basis for the processing in connection with product recall management. Your consent or our legitimate interest, as the case may be, is the legal basis for processing for marketing and commercial exploration purposes. Your consent applies to the execution of the "flash" payment.
3.4. PAYMENT IN MULTIPLE
For orders for which payment applies in several cases and for some customers, your data will be processed in order to offer you this payment method. The application of the contract between the two parties is the legal basis for the data processing. However, your consent remains the basis for the processing of your bank details.
3.5. CUSTOMER APPRECIATION
To share your opinion with our customers and visitors and to give you the opportunity to leave your opinion on the My Flower Days site, we use your data based on your consent or legitimate interest.
3.6. PAYMENT COLLECTION AND FRAUD PREVENTION
We use your information to enable us to collect payments and to combat fraud.
This also allows us to guarantee the security of payments.
The application of this agreement between both parties and the legitimate interest of Discovery Digitals, as data controller, is the legal basis for this treatment.
3.7. THE MANAGEMENT OF ADVERTISING DISCOVERY DIGITALS
Discovery Digitals advertising management is managed using your data.
For example, we can improve our customer and lead data, manage the maintenance and technical activities of the leads, prepare statistics and studies on advertising campaigns, update the prospect files of the organization responsible for managing the resistance to telephone canvassing, tenders, the organization of our competitions and sweepstakes or other promotions, with the exception of online gambling.
The legal basis for the above statements is the consent of the user or the legitimate interest of Discovery Digitals
4. WHERE DOES YOUR DATA GO?
Your data will be passed on to various internal services of My Flower Days
It will not be shared with third parties except in the following situations:
In order to process your orders, your personal information may be shared with various suppliers who specialize in banking, customer relations, customer service, delivery, IT development, site management, or the provision of warranties or insurance.
For payment execution, your data may be communicated to providers such as payment and transaction centers (banks...) or call centers for business process or customer experience management or, for customer reviews, to an administrator who collects and processes customer reviews.
The advertising agency "My Flower Days" is managed by the clients and advertisers of the agency through your data.
5. DATA RETURN
The data collected by My Flower Days will only be kept for the time and assistance necessary to set up and complete the operations described in paragraph 3 of our Privacy Policy.
Some data collected by My Flower Days is kept for a certain period of time:
In the current archives for interested parties, for 3 years from the last customer contact (so that they are searchable through the Discovery Digitals services). We do not archive this data in the interim (in the case of data of administrative importance for certain services, such as disputes, the retention periods are determined by the applicable rules in accordance with the regulations).
With regard to our orders, your data will be archived for 5 years in the current archives once the use of customer orders has ended, and for 5 years in the intermediate archives once the retention in the current archives has ended. The same applies to customer orders.
As for the bank details, they are archived in the current archives for the duration of the bank card "plus one day". There is no interim archiving of bank data.
Cookies and their use and time are described in detail in section 7 of our policy.
6. EXERCISE OF YOUR RIGHTS
6.1. YOU HAVE THE RIGHT TO REQUEST ACCESS TO, AMENDMENT AND CORRECTION OF YOUR DATA.
6.2. YOU HAVE THE RIGHT TO REQUEST THAT YOUR DATA BE RESTRICTED.
Important clarification: in order to do this, you must contest the accuracy of your personal data for the time necessary to verify its accuracy. Or if you believe that our use of your personal information is unlawful and you request restriction of use, not deletion. We no longer need to use your data in connection with the purposes mentioned in paragraph 3, but your data will still be useful to seek, exercise or defend your legal rights, provided you choose to exercise your right of objection practice for the time necessary to verify that the legitimate grounds we are pursuing with your data exist.
6.3. YOU HAVE THE RIGHT TO REQUEST THAT YOUR DATA BE ERASED.
If you request deletion of your personal data, Discovery Digitals still has the option of retaining it in an interim archive format for as long as necessary to comply with its legal, accounting and tax obligations.
6.4. YOU HAVE THE RIGHT TO REQUEST THE EXERCISE OF YOUR RIGHT OF OBJECTION TO ANY PROCESSING USED FOR COMMERCIAL PROSPECTIVE PURPOSES.
In the case of e-mail prospecting, you have the right to request the modification or unsubscription of newsletters by clicking on the "unsubscribe" hyperlink present in all newsletters or by browsing directly on the contact page of the My Flower Day Site.
In the case of a request by SMS, it is possible to request a change by sending the word "STOP SMS" to the number 36007 or by going to the contact page of the My Flower Days site.
6.5. YOU HAVE THE RIGHT TO TRANSFER POST-MORTEM PRIVILEGES REGARDING THE RETENTION, REMOVAL AND DISCLOSURE OF YOUR PERSONAL DATA.
In the absence of such privileges, your heirs and assigns have the option of contacting Discovery Digitals to gain access to the use of this data for the purposes of "organizing and settling the deceased's estate" and/or to close the account on the Website and/or request that the processing of personal data be stopped.
You can also request that your data not be passed on to third parties in the event of your death.
6.6. YOU HAVE THE RIGHT TO EXERCISE YOUR RIGHT TO PORTABILITY.
6.7. YOU HAVE THE RIGHT TO WITHDRAW YOUR CONSENT TO PERFORM TREATMENTS UNDER THIS LEGAL BASIS.
Important clarification: if you decide to withdraw your consent, this will not affect the lawfulness of the use that took place before you withdraw your consent.
6.8. YOU HAVE THE RIGHT, IF YOU WISH, TO SUBMIT A COMPLAINT TO THE COMPETENT SUPERVISORY AUTHORITY (IN FRANCE, THE CNIL: WWW.CNIL.FR).
To exercise your rights, you can address your complaint (together with your email address, surname, first name, a copy of your identity card and your postal address) to the Data Protection Delegation of Discovery Digitals, by email to contact@myflowerdays. com and/or by mail to Discovery Digitals, Rue Tramasure 12 in Silly.
We will send you a response within a maximum of one (1) month from the date of receipt of the request.
7. COOKIES
7.1. WHAT IS A COOKIE?
When you visit a website such as Discovery Digitals, it may then, depending on your choice, place a text file on your recipient (computer, phone or tablet) via your browser.
This text file is called a COOKIE. With this cookie, the website, such as Mijn Bloemendagen, can subsequently identify your recipient on a subsequent visit during the prescribed period of validity of the cookie or upon registration.
Only the sender of a cookie is likely to be able to read or change the information in that cookie.
7.2. WHAT ARE COOKIES ON HTTPS://WWW.MYFLOWERDAYS.COM/ GOOD FOR?
Different types of cookies can be categorized. Some of these are provided directly by Discovery Digitals and its suppliers, but others are sometimes provided by third party companies.
7.2.1. COOKIES ISSUED BY MY FLOWER DAYS AND ITS SUPPLIERS
There are different categories of cookies that you may find on your transmitter when you visit our website:
7.2.1.1. "ESSENTIAL" COOKIES
"Essential" cookies are necessary to access our website, for example to place an order.
If these are not present, you may experience navigation problems on the website and not place an order.
"Essential" cookies also enable My Flower Days to track its activities.
They can be inserted into your channel by My Flower Days or its suppliers.
7.2.1.2. "ANALYSIS AND PERSONALIZATION" COOKIES
The "Analytics and Personalization" cookies are not mandatory, they allow us to facilitate your search, optimize your experience with us, better meet your expectations, as well as customize our offers and maximize the organization of our website.
7.2.1.3. COOKIES FOR "ADVERTISING".
Advertising cookies are displayed in the advertising areas of our website. The interest for you is that your browsing time is improved and optimized by the presentation of offers and advertisements that are relevant to you.
To this end, "advertising cookies" are tailored to your expectations in real time and, through your recent browsing history on other websites, offer you advertising content tailored to your current preferences and interests.
This prevents you from seeing advertisements that do not interest you. At the same time, Discovery Digitals prefers to present its offers and advertisements to users who are interested in them.
The proposed advertising content may contain cookies issued by My Flower Days or its providers or by third parties by linking a cookie to the advertising content of an advertiser.
7.2.2. COOKIES ISSUED BY THIRD PARTIES
Third parties that use cookies on our website have their own privacy policies. These cookies are not necessary for the use of our website.
7.2.3. COOKIES ISSUED BY THIRD PARTY APPLICATIONS INTEGRATED IN OUR SITE
When you browse our Site, we may include third-party computer applications to enable you to share content and/or your feedback from our Site with others, such as when you click on "share" or "like" buttons from social networks .
These social networks can then identify you through these buttons, even if you have not used them while browsing the website. This is possible for them if you were connected to your social network or active on your channel at the same time during your last visit to the Website. We have no control over the use they make or the data they hold.
To learn more about how your data and promotional content is used, you can visit your social networks and review their privacy policies. These policies should then allow you to manage your settings according to your preferences on the user accounts of each of the social networks you are registered with.
The privacy policy of the mentioned social networks, click on the social network of your choice:
Facebook: https://fr-fr.facebook.com/privacy/explanation
Twitter: https://twitter.com/fr/tos
Google: https://policies.google.com/terms?hl=fr
With regard to our advertising agency, as mentioned above, we remind you that all our advertising spaces may contain third-party cookies (advertising at the origin of the advertising presented, third-party advertising providers...).
These cookies, and during the prescribed period of validity of these cookies, therefore allow them to offer advertising in the places made available for advertising by third parties, to list the number of contents they offer in our spaces, the audience of these advertisements and the number of know clicks; so they can claim the money they earn and make up their statistics. They may also know that your sender has previously visited another website that contains one of their advertisements, and will therefore adjust the content if necessary.
7.3. OPTIONS OF YOUR NAVIGATION SOFTWARE (INTERNET EXPLORER, FIREFOX, GOOGLE CHROME, ETC.).
Your navigation software contains many options that you have that you can adjust to your preferences. For example, you can choose whether or not to accept cookies on your channel.
However, if you choose to accept the registration of these cookies on your channel, they will automatically be registered on your channel when you visit websites or content that contain cookies.
Depending on your preferences, you can choose to activate a reminder asking you again whether to accept or reject cookies before they can be registered, or you can refuse this cookie registration on your sender each time.
However, it is important to note that the choices you make during this setting may change or alter your browsing on the internet or on certain sites or services that require the use of these cookies (such as ordering on our site).
If you prefer to refuse these cookies on your sender or delete cookies already registered, we will not be liable for the consequences of any malfunction of our services that would result from not being able to register or access the cookies used for its operation.
7.3.1. HOW DO YOU CHOOSE YOUR OPTIONS BASED ON YOUR BROWSER?
Depending on your browser, different options and choices are available to you. To find out more, you can consult the help function in its menu.
- Internet Explorer™: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- Safari™: https://support.apple.com/kb/PH19214?locale=fr_FR&viewlocale=fr_FR
- Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647
- Firefox™: http://support.mozilla.org/fr/kb/
- Activater20et20dC3A9sactiver20les20cookies
- Opera™: http://help.opera.com/Windows/10.20/fr/cookies.html
8. TRANSFERS OUTSIDE THE EUROPEAN UNION
Your data is usually stored within the European Union.
However, when our providers are located in countries outside the European Union, we may transfer some of your information to third countries, such as third countries where the European Commission has not assessed compliance.
In that case, we will take the necessary steps to ensure that this data transfer is in accordance with the attached rules and that the protection of your privacy and of your fundamental rights is guaranteed (for example, by using contractual clauses of the European Commission) .
The Data Protection Delegation can provide you with more information about the data transfer upon request.
9. SAFETY PRECAUTIONS
The technical and organizational measures we take allow us to guarantee a level of security commensurate with the risks to the rights and freedoms of individuals related to the points mentioned in point 2. In doing so, we take into account the origin, scope, context, costs and level of knowledge, the purpose of the treatment, but also the identified risks.
In addition, we adhere to the PCI DSS standard for payment card security, demonstrating our commitment to security.
10. PROFILING AND AUTOMATED DECISION-MAKING
As a result of the automated processing we use (e.g. profiling), you have legal implications that affect you.
All of this is essential for the conclusion or performance of the contract that binds you to us.
In this way we can offer and implement the automation of customer identification and "4x payment". The basis of this operation lies in the analysis of various variables related to the type of products, the services ordered or the profile of the customer.
If the risk with these statistics is considered too great (fraud/unpaid), this payment method will not be proposed.
However, if you wish, although the decisions are automated, you can get human intervention to give your opinion and/or oppose the automatic decision.
11. SMSBUMP
We use an SMS platform, to which the following conditions apply. By signing up for our SMS marketing and notifications, you agree to these terms.
By entering your phone number at checkout and initiating a purchase, registration via our registration form or a keyword, you agree that we may send you SMS messages (for your order, including abandoned cart reminders) and SMS marketing send offers. You acknowledge that consent is not a condition of a purchase.
Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc", a European Union company based in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending the SMS messages, your telephone number is passed on to an SMS operator to guarantee delivery.
If you would like to opt out of receiving SMS marketing messages and notifications, please reply with STOP to any mobile message sent by us or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of opting out, such as using alternate words or requests, will not be considered a reasonable way to opt out. Message and data rates may apply.
If you have any questions, text "HELP" to the number you sent the messages to. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.
12. UPDATE AND REVIEW OF THE POLICY
Our Privacy Policy will be updated as necessary to remain in line with your privacy rights (at least every three (3) years).
February 10, 2021.